IN THE PHILIPPINES

NO.1 EBIKE BRAND

Return & Refund
Source: | Author:NWOW | Published time: 2022-02-09 | 10073 Views | 🔊 Click to read aloud ❚❚ ▶ | Share:

 

  • RETURNS ARE ACCEPTABLE ON THESE CONDITIONS:


  1. EXCHAGE UNIT AND REFUND POLICY

    • The exchange item must be returned within 7 days,including the day it was purchased.

    • Items must be presented with ORIGINAL RECEIPTS OR SALES INVOICES.

    • Items must be EQUAL VALUE to be exchanged.

      • The customer must pay the difference of the exceeding value of returned item/s

    • Freebies such as battery and charger are not included in the returned parts once the definite items are in good condition and compatible with the exchanged unit.The rest of freebies are not included in the returned parts once the definite items are in good condition.

    • Management will refund 100%or replace the e-bike within thirty(30)days Including the date of purchase if it is found to be defective on its major parts as stated below.However, if any damage was found during inspection on the e-bike, the customer will have to pay for the parts with scratches and broken parts ,which will less from the refund amount prior to processing it.

  • CHASSIS , DYNAMO , CONTROLLER & BATTERY


  1. CHANGING TERM

    • Installment basis,due date of your payment will follow the date you purchased the first unit.

  2. RETURNS ARE NOT ACCEPTABLE ON THESE CONDITIONS:

  1. Change of mind(Under RA 7394) consumer act of the Philippines

  2. Sales transaction was over 7 days/30 days

  3. No RECEIPTS OR SALES INVOICES.

  4. Damages due to WRONG usage or application, caused by negligence,mishandling,acts of nature and in-transport relocation.


  1. CREDIT CARD CHARGE

    • Customers can purchase a unit using a credit card . However, if the customer refunds the unit with management's approval, the credit card charge will be liable to the customer and will be less from the refund amount. In addition, if the customer exchanges the unit for a higher value and pays the additional payment with a credit card. The credit card charge will also be held by the customer.

  1. RESTOCKING FEE

    • In further consideration, customers who are facing a genuine emergency situation are eligible for a refund policy. However, we still need to obtain management's approval and with in seven ( 7 ) days Including the day the unit was purchased, there will be a restocking fee of 5% on the cash price of the purchase unit. In addition, if any damage is found during inspection on the e-bike the customer will have to pay for the parts with scratches and broken parts, which will less from the refund amount prior to processing it.

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